Frequently Asked Questions
Everything you need to know about shopping with Suit Negozi, from shipping to returns.
How long does shipping take and what are the costs?
We offer worldwide shipping via express courier. Delivery typically takes 1-3 business days within Italy and 3-5 business days for international orders. Shipping costs are calculated at checkout based on your location and the weight of the parcel.
What is your return policy?
You can return any item within 14 days of delivery. The product must be in its original condition, unworn, with all security tags and packaging intact. Please use our online return portal to initiate the process.
Are all items on Suit Negozi authentic?
Yes, Suit Negozi is an authorized retailer for all brands we carry. We guarantee the 100% authenticity of every product, sourced directly from the fashion houses or their official distributors.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. For certain regions, we also offer Klarna for buy-now-pay-later options.
Will I have to pay customs duties and taxes?
For orders within the European Union, VAT is included and no duties apply. For international orders outside the EU, the customer is responsible for any import duties and local taxes as determined by their country's customs office.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery in real-time.